Shipping Policy
The time for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are usually sent to our manufacturer for dispatch within 3-6 days after the order is placed and payment is received.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
USA Shipping time: 8-14 days.
Canada Shipping time: 8-14 days.
Australia & New Zealand Shipping time: 8-14 days.
U.K & EUROPE Shipping times: 8-14 days.
Others Countries Shipping times: 8-14 days.
The items in our collections can come from different suppliers and in some cases and will be shipped in separate packages at no additional cost to you. Please don't worry! Let us know if there is still something missing after waiting patiently a bit longer and we will look into it.
We are working hard to get all orders out as soon as possible. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is a sacrifice is the quality of our products. Thanks for understanding.
Returns & Refund
We want you to be delighted with your purchase, but if for some reason you're not, we accept returns and exchanges within 15 days of receiving your order. Simply contact us at info@blackbrdstore.com to let us know what you would like to return or exchange, and we will provide you with return instructions. Once we receive your return, we will process the exchange or refund as quickly as possible. We want you to be happy with your purchase, so if there's any problem at all, please don't hesitate to let us know.
To be eligible for a refund your items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. If tags have been removed we may be unable to process a refund. To start a return, you can contact us at info@blackbrdstore.com. Once your return is accepted, we’ll provide a return address to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping is at your cost, please pack and ship the returned items to one of our warehouses. You can always contact us for any return-related questions at info@blackbrdstore.com.
We offer replacements for any product that is defective or damaged during shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
What is your return policy?
We offer returns for any product that is defective or damaged during shipping. Just let us know and we will provide a return address and a replacement.
Our Returns Policy time frame is 13 days from when an order arrives at your address.
Customers will be responsible for paying return shipping costs.
Items should be returned in the same condition in which they were received, and all items should be included in the original package.
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund to account for the loss in the item's value.
Why is my order shipping in multiple packages?
To get your items to you ASAP, we sometimes need to ship different items from different locations like our multiple distribution centers.
MY PACKAGE IS MISSING, WHAT SHOULD I DO?
If you have not received your order within the timeframe established for U.S. shipping please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example).
In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!
Do you ship internationally?
Yes, we ship to over 100 countries AND FOR FREE✈❤
Why is my item different than the photos?
Many of our products are handmade to order, one piece at a time. It's quite difficult if not impossible to make identical items. Our artisans are attentive masters of their respective crafts who make every effort is made to create only the best. Any blemishes or varying details make each handmade piece charming and unique. The pictures may not be identical to the product you receive as there may be differences in computer monitor settings.
When Will You Ship My Order Items?
Usually, we ship out most of orders in 4-6 business day time period except holidays. We dont ship during the weekend. You receive an shipment information email with tracking no soon after item is shipped from us. In case you don’t receive email you must check it into spam folder.
I Sign Up On Website But Don’t Find Order In My Account?
Did you sign up with the same email account which is associated with your PayPal account? If yes, then you will find your order in your account. If the transaction email id is different from sign-up email account then you can’t see your order into your account as the system automatically creates an account of transaction email id. Hence, your PayPal email id must be same as sign-up email id.
What Should I Do If Item Is Found Damaged?
First of all, you must notify us immediately via email at info@blackbrdstore.com the same day after receiving the order with attached photos of broken/damaged item so that we will look into the matter.
What is the material of the self-adhesive mural wallpaper ?
There are 2 materials available to choose from (Waterproof Canvas / PVC Material). It is self-adhesive mural wallpaper. The bottom has glue, just peel and stick. Easy to install on the wall. If we haven't got the material within 24 hours, we will produce the default material " Waterproof Canvas ".
I need 1 set of self-adhesive mural wallpaper, the size is 2.8m width and 2.6m height. How to order it?
Area = width x height. Square meters = Order Quantity
Area = 2.8m x 2.6m= 7.28m2, So you should order 8 square meters. Please choose quantity 8 in the order.
Customer satisfaction is VERY important to us. We know how it feels to be a customer and we'll do everything in our power to make sure everything goes smoothly. Just send us a message and we'll figure it out!
Thank you for your patience and understanding!
Blackbrd Store.