Return and refund policy

Thank you for shopping at Blackbrdstore! Please review our updated return policy below:

1. Eligible Returns:

We accept returns for clothing items only.

• Clothing items must be unworn, unwashed, and in their original condition with tags attached.
• Returns must be initiated within 15 days of delivery.

2. Non-Returnable Items:

We do not accept returns for home decor items or kitchen items due to their fragile nature and specific packaging requirements.

3. Return Process for Clothing Items:

• Contact our customer service team at info@blackbrdstore.com to initiate a return for clothing items.
• Restocking fee: 2%
• Provide your order number and details about the clothing items you wish to return.
• We will provide you with return instructions, including the address to ship your return. Return shipping costs are the responsibility of the customer.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refund Process for Clothing Items:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original method of payment within 5-10 days.

5. Damaged or Defective Clothing Items:

If you receive a damaged or defective clothing item, please contact us immediately for assistance.

6. Exchanges:

We do not offer exchanges at this time for any items. If you need a different item, size, or color, please place a new order for the desired item.

7. Contact Us:

If you have any questions or need assistance, please reach out to our customer service team. We're here to help!

Thank you for understanding our return policy. We appreciate your business and hope you enjoy your shopping experience with us.