












Shipping Policy
The time for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are usually sent to our manufacturer for dispatch within 3-6 days after the order is placed and payment is received.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
USA Shipping time: 8-14 days.
Canada Shipping time: 8-14 days.
Australia & New Zealand Shipping time: 8-14 days.
U.K & EUROPE Shipping times: 8-14 days.
Others Countries Shipping times: 8-14 days.
The items in our collections can come from different suppliers and in some cases and will be shipped in separate packages at no additional cost to you. Please don't worry! Let us know if there is still something missing after waiting patiently a bit longer and we will look into it.
We are working hard to get all orders out as soon as possible. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is a sacrifice is the quality of our products. Thanks for understanding.
Return and refund policy
Thank you for shopping at Blackbrdstore! Please review our updated return policy below:
1. Eligible Returns:
We accept returns for clothing items only.
- Clothing items must be unworn, unwashed, and in their original condition with tags attached.
- Returns must be initiated within 15 days of delivery.
2. Non-Returnable Items:
We do not accept returns for home decor items or kitchen items due to their fragile nature and specific packaging requirements.
3. Return Process for Clothing Items:
- Contact our customer service team at info@blackbrdstore.com to initiate a return for clothing items.
- Restocking fee: 2%
- Provide your order number and details about the clothing items you wish to return.
- We will provide you with return instructions, including the address to ship your return. Return shipping costs are the responsibility of the customer.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refund Process for Clothing Items:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment within 5-10 days.
5. Damaged or Defective Clothing Items:
If you receive a damaged or defective clothing item, please contact us immediately for assistance.
6. Exchanges:
We do not offer exchanges at this time for any items. If you need a different item, size, or color, please place a new order for the desired item.
7. Contact Us:
If you have any questions or need assistance, please reach out to our customer service team. We're here to help!
Thank you for understanding our return policy. We appreciate your business and hope you enjoy your shopping experience with us.
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
What is your return policy?
We offer returns for any product that is defective or damaged during shipping. Just let us know and we will provide a return address and a replacement.
Our Returns Policy time frame is 13 days from when an order arrives at your address.
Customers will be responsible for paying return shipping costs.
Items should be returned in the same condition in which they were received, and all items should be included in the original package.
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund to account for the loss in the item's value.